Privacy Policy

Last Updated: May 13, 2025

Introduction

HOM operates the HOM software, a Software as a Service solution designed to help business owners manage the customer lifecycle, including appointments, sales, installations, and follow-ups. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Service. It applies to all users, including business owners, their employees, and customers interacting with the Service.

By using the Service, you consent to the practices described in this policy. If you do not agree, please do not use the Service.

Information We Collect

We collect the following types of personal information to provide and improve the Service:

• Information You Provide:
  • Account Information: Name, email address, phone number, and business address when you sign up or create an account.
  • Customer Data: Information about your customers (e.g., name, email, phone, address, service details) entered into the Service for appointment scheduling, sales, or installation management.
  • Payment Information: Credit card or bank account details for processing payments for services or subscriptions.
  • Communications: Information you provide when contacting us (e.g., support requests, feedback).
• Information Collected Automatically:
  • Usage Data: Logs of your interactions with the Service, such as appointment bookings, sales activities, installation progress, and follow-up actions.
  • Technical Data: IP address, device type, browser type, and session information to ensure the Service functions correctly.
  • Cookies: We use minimal session cookies to maintain your login state. We do not use tracking or analytics cookies.

How We Use Your Information

We use your information solely to:

• Provide the Service, including scheduling appointments, managing sales, tracking installations, and sending follow-up communications.
• Process payments for subscriptions or customer transactions.
• Communicate with you, such as sending appointment reminders, service updates, or responding to support inquiries.
• Improve the Service by analyzing usage patterns (e.g., identifying popular features) using our internal analytics.
• Comply with legal obligations, such as tax reporting or responding to lawful requests.

How We Share Your Information

We do not share, sell, or disclose your personal information to third parties, except as required by law:

• Legal Requirements: We may disclose data to comply with legal obligations, court orders, or to protect our rights, property, or safety (e.g., tax authorities, law enforcement).
• Business Transfers: If HOM is involved in a merger, acquisition, or asset sale, your data may be transferred to the new entity, subject to this policy.

All data processing, including payment processing and analytics, is handled by HOM’s in-house systems.

Data Storage and Security

Your data is stored on HOM’s secure servers located in the United States. We retain data for as long as your account is active or as needed to provide the Service, comply with legal obligations (e.g., tax records), or resolve disputes. After account deletion, we retain minimal data for 90 days for backup purposes, then permanently delete it, unless required by law.

We implement industry-standard security measures, including:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256).
• Access controls to limit data access to authorized HOM personnel.
• Regular security audits and penetration testing of our systems.
• Firewalls and intrusion detection systems to prevent unauthorized access.

Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

Your Data Rights

Depending on your location, you have the following rights regarding your personal information:

• Access: Request a copy of your data.
• Correction: Update inaccurate data.
• Deletion: Request deletion of your data, subject to legal obligations.
• Portability: Receive your data in a structured, machine-readable format.
• Opt-Out: Opt out of non-essential communications (e.g., promotional emails).

To exercise these rights, contact us at privacy@homplatform.com. We will respond within 30 days, as required by laws like GDPR and CCPA. California residents may request information about data collection under CalOPPA or opt out of data sharing (though we do not share data).

Cookies

We use only essential session cookies to maintain your login state and ensure the Service functions properly. These cookies are deleted when you log out or close your browser. We do not use cookies for tracking, advertising, or analytics, and we do not respond to “Do Not Track” signals, as no tracking occurs.

Children’s Privacy

The Service is not directed to children under 13 (or 16 in the EU). We do not knowingly collect data from minors. If we learn we have collected such data without parental consent, we will delete it promptly. Contact us at privacy@homplatform.com to report concerns.

International Data Transfers

If you are outside the US (e.g., in the EU), your data is transferred to and processed in the US, where our servers are located. For EU users, we implement safeguards like Standard Contractual Clauses to ensure GDPR compliance. By using the Service, you consent to this transfer.

Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a notice on our website at least 30 days before they take effect. Your continued use of the Service after updates constitutes acceptance of the revised policy.